Rhonda Fiorentino – Director
A motivated student of the online market, Rhonda has a wealth of experience in dealing with Hotels, Third Party Intermediary (TPI) sites, Online Travel Agents (OTA) and Social Media. Whether it's designing or managing website development, Rhonda's knowledge is second to none in understanding the online market in the accommodation sector.
Rhonda is also passionate about training having guided a great many properties in managing their online content, including the process of updating website content and images as well as setting up rates and inventory. There would be no one in Australia who has a greater knowledge of third party intermediary and online travel agents sites, how they operate and how to manage them. Rhonda is keen to impart this knowledge and experience to train properties to become self sufficient in managing their own online performance.
It is therefore a natural progression for Rhonda to be a foundation partner in Online Presence. Rhonda's experience and expertise is unique in this modern day online world. She is only too keen to share this knowledge with a broader audience through the Online Presence conferences.
Ian Simmonds – Director
Ian has in excess of 30 years experience in the travel, tourism and hospitality industries. He is a visionary and passionate about how the industry, in particular the accommodation sector, must develop to gain the benefits new technology can provide.
The rapid rate of technological change has provided the hospitality sector many opportunities to improve both back office systems and customer service. Ian has been in the forefront of developing technology solutions to assist properties to benefit from the technology advances. Whether it’s the development of best practice website designs or channel management tools developed by Levart Distribution Systems, technology has been a great bonus for the sector.
Having worked in partnership with the properties, Ian understands the difficultly in keeping abreast of the changes that are happening not only in technology but also in how the property can distribute its rates and inventory. Recognising the change, understanding the industry and identifying the tools required to manage distribution, Ian has been instrumental in developing technology solutions for the industry.
Understanding the speed of technology change, the difficulty in keeping abreast of change and recognising the need to inform the industry on how the property can improve its Online Presence, Ian in proud to have developed Online Presence in association with Rhonda Fiorentino.
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